Herbie HelpDesk Chatbot can assist a business in multiple ways and facelift it to an entirely new level.
Herbie can converse with its customers and resolve their queries at a much faster rate. Herbie self-service portals cater to employee demands without any executive intervention. Employees can raise tickets or check the status of their assets by interacting with Herbie. This saves time and effort for both the helpdesk staff and employees.
Herbie IT helpdesk chatbot India can interact tirelessly in a human voice round the clock diligently. Employees basic support requests are handled immediately which are otherwise roadblocks to accomplishing their tasks. It eases the work of the help desk staffs and enables them to get involved in a more productive part of the business.
Chatbot for helpdesk are often busy with a range of requirements from various sectors of business. Request regarding software availability, maintenance schedule, password set/reset, setting up meetings and so on can be routed to Herbie which can handle these tasks efficiently. Herbie can perform simple to complex operations at greater accuracy.
Herbie operates in adherence to real-time and hence the task which needs intervention by an executive is channelized to them. High sensitive tickets are prioritized and appropriate assistance is provided. It sends general notifications like maintenance alerts and also employee-specific out-of-office notifications.
Herbie IT Helpdesk chatbot is a market-ready virtual assistant which can be integrated into your existing enterprise CRM. Herbie is an advanced AI bot which can be customized to the business requirement of any organization. Herbie's ML capabilities help to learn and adapt better after every interaction.
Herbie supports multi-factor authentication using a one-time password (OTP) to validate the user's device identity as well as the corporate identity for providing access. Herbie can also support additional corporate authentication mechanisms such as SAML 2.0 based SSO & OAuth2 for authentication against Active Directory or LDAP or Identity Management provider.