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Herbie IT HelpDesk

Herbie HelpDesk assists you anytime, anywhere to resolve IT issues quickly and minimize the productivity loss

Herbie - IT HelpDesk Bot

Herbie IT HelpDesk Chatbot is an AI-powered chatbot that uses machine learning and natural language processing to handle simple IT requests. It can free up the time of IT personnel by accomplishing non-productive tasks like resetting passwords, answering FAQs, reserving meeting rooms, troubleshooting, creating tickets and more.

The conversational interface of chatbot supports multiple users to access information without any delays.

Herbie Helpdesk assists you anytime, anywhere more like your personal assistant.

How our HelpDesk Chatbot can help?

24/7 Helpdesk Availability

Password Set/Reset Assistance

Automated Notifications - out of office

Intervention Alerts

Incident Management

Outage Management

Improved Employee Productivity

Asset Management - list/request/return/status of assets

Access Request for Resources

Schedule - Server & Facilities Maintenance

Raise Support Ticket- Create/Reschedule/Re-open

Request for Guest Access/Service

Meeting Room Booking

Setting up Wi-Fi/VPN/WebEx, etc. for business

Assisting queries through Emails/calls/websites/Application URLs, etc.

Watch Integration Of Herbie Into Robots

Herbie can be deployed into smart robots and is designed to learn, adapt and interact with people in socially appropriate ways by interpreting human needs and intentions.

Promising Features of Herbie Helpdesk

Herbie HelpDesk Chatbot can assist a business in multiple ways and facelift it to an entirely new level.

High - Speed Response

Herbie can converse to its customers and resolve their queries at a much faster rate. Herbie self-service portals cater to employee demands without any executive intervention. Employees can raise tickets or check the status of their assets by interacting with Herbie. This saves time and effort of for both the helpdesk staff and employees.

24x7 Availability

Herbie chatbot can interact tirelessly in a human voice round the clock diligently. Employees basic support requests are handled immediately which are otherwise roadblocks to accomplish their tasks. It eases the work of the help desk staffs and enables them to get involved in more productive part of business.

Elimination of Calls

IT- helpdesks are often busy with a range of requirements from various sectors of business. Request regarding software availability, maintenance schedule, password set/reset, setting up meetings and so on can be routed to Herbie which can handle these tasks efficiently. Herbie can perform simple to complex operations at greater accuracy.

Real-Time Alerts

Herbie operates in adherence to the real-time and hence the task which needs intervention by an executive is channelized to them. High sensitive tickets are prioritized and appropriate assistance is provided. It sends general notifications like maintenance alerts and also employee-specific out-of office notifications.

Seamless integration into existing self-service systems

Helpdesk chatbot is a market-ready virtual assistant which can be integrated into your existing enterprise CRM. Herbie is an advanced AI bot which can be customized to the business requirement of any organization. Herbie's ML capabilities help to learn and adapt better after every interaction.

Enterprise Level Security

Herbie supports multi-factor authentication using one-time password (OTP) to validate user's device identity as well as corporate identity for providing access. Herbie can also support additional corporate authentication mechanism such as SAML 2.0 based SSO & OAuth2 for authentication against Active Directory or LDAP or Identity Management provider.

Frequently Asked Questions

This FAQ provides answers to basic questions about Herbie. Check out our Advanced FAQ for more technical information.

Do I Need to Know How to Code to use Herbie?

Not Required. Even users with basic technical know-how can deploy it easily.

What are the social media channels supported?

Herbie is available in 13 social channels Web Chat , Facebook, Twitter, Skype, SFB, Microsoft Teams,Email, Slack , Kik, Telegram, Twilio, GROUPME, WhatsApp.

Can Herbie understand my local native language?

Herbie has the capability to interact in 132+ languages and the ability to understand the multiple dialects of the geographic area.

How Chatbots Can Help Me with Customer Service?

Quite a lot. Just think of them as your virtual customer assistants. It can greet your visitors by their name, thank for their placed order, or ask about their wellbeing. They can also place orders, get product availability, search for a specific product, update on order status, answer FAQ questions, collect leads or registration forms! and has the ability to understand the multiple dialects of the geographic area.

Quality

We are results oriented organization and our service delivery framework provides you the measurable performance in terms of quality, cost reduction and higher user satisfaction with maximum value.

Innovations

Our innovative spirits are reflected in every product that we create.Continuous research and exploration improves the quality of the system thereby making a real difference.

Reliability

We are ISO 9001:2015 Certified Multi-National Software Corporation incorporated in 2004 with offices in USA, UK, Europe, Middle East, India and Australia.

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