Herbie supports the telecommunication sector via cutting-edge expertise solutions using NLP and ML
Herbie Telecom Chatbot is based on RPA which caters to the demand of the customers with one-on-one interactions efficiently. Herbie provides customers with mobile phone models & features, SIM plans, Network coverage, Consumer guides through voice chat or text.
Herbie responds to various customer requests, such as mobile plans, family or roaming bundles, Prepaid and postpaid benefits, device guides and so on. In a friendly conversation Herbie's self-service capabilities will address the support requests such as installation, troubleshooting and plan changes.
Consumers can view their bills, access and track their consumption patterns. If the customer has different plans or accounts for his family or company with the same provider, Herbie can provide an all-in-one view. Payment can be automated or initiated over voice chat with Herbie.
Herbie can be of great assistance in the back office operations such as maintaining consumer details, password management, notifications, data entry, SMS alerts which often occupies humungous workforce. Customer care centers of the Telco sectors can get Herbie’s assistance in troubleshooting which is way faster and much more efficient.
Data is money in telecommunication sectors. Herbie monitors the data usage of clients pertaining to their plans. It can alert the user when their mobile data bundle is about to run out , their calling minutes are going to expire, roaming charges and can suggest favorable plan alterations.
Herbie provides updates on ongoing deals and discounts that bring new customers and profits to the business. Herbie maintains rewards statistics for the existing customers. They can redeem their reward points and Herbie provides them with smart deals and guides them through the process.