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Herbie Telco

Herbie –The AI chatbot offers intelligent network optimization assistance, proactive maintenance, troubleshooting, customer support and much more.

Value Additions from Herbie Telecom Chatbot

Herbie supports the telecommunication sector via cutting-edge expertise solutions using NLP and ML

Product Details

Herbie Telecom Chatbot is based on RPA which caters to the demand of the customers with one-on-one interactions efficiently. Herbie provides customers with mobile phone models & features, SIM plans, Network coverage, Consumer guides through voice chat or text.

Plans and services

Herbie responds to various customer requests, such as mobile plans, family or roaming bundles, Prepaid and postpaid benefits, device guides and so on. In a friendly conversation Herbie's self-service capabilities will address the support requests such as installation, troubleshooting and plan changes.

View my Bills and Account info

Consumers can view their bills, access and track their consumption patterns. If the customer has different plans or accounts for his family or company with the same provider, Herbie can provide an all-in-one view. Payment can be automated or initiated over voice chat with Herbie.

Passwords and Troubleshooting

Herbie can be of great assistance in the back office operations such as maintaining consumer details, password management, notifications, data entry, SMS alerts which often occupies humungous workforce. Customer care centers of the Telco sectors can get Herbie’s assistance in troubleshooting which is way faster and much more efficient.

Manage data usage

Data is money in telecommunication sectors. Herbie monitors the data usage of clients pertaining to their plans. It can alert the user when their mobile data bundle is about to run out , their calling minutes are going to expire, roaming charges and can suggest favorable plan alterations.

Deals and Rewards

Herbie provides updates on ongoing deals and discounts that bring new customers and profits for business. Herbie maintains rewards statistics for the existing customers. They can redeem their reward points and Herbie provides them with smart deals and guides them through the process.

Herbie streamlines your Business Enterprise

Telco companies are kept busy with customer requests like billing, plan upgrades, password resets, account inquiries, SIM purchases, service outages and lot more. Herbie streamlines the operation by automating labor demanding and time consuming processes.

Clients communicate with the providers through various social channels such as e-mails, phone calls, web forms, voice chats and submits their requests. Herbie processes the inbound data and redirects to the appropriate service representatives for further correspondence.

Herbie offers Key Functionalities over voice &Text

View Details of Product Offerings

Land line / Mobile / DTH / Internet etc.

View my Account

View my Bills / Download bills / Email Bills

Statistics of My bills

Monthly pattern

Calling Pattern

Service Requests – Schedule / Reschedule

Service Request Status

My bill plans-Prepaid, Postpaid

Deals and Rewards

Available balance on my plan

Manage data & Subscriptions

Plan Upgrades and Cancellations

Watch Integration Of Herbie Into Robots

Herbie can be deployed into smart robots and is designed to learn, adapt and interact with people in socially appropriate ways by interpreting human needs and intentions.

Frequently Asked Questions

This FAQ provides answers to basic questions about Herbie. Check out our Advanced FAQ for more technical information.

Do I Need to Know How to Code to use Herbie?

Not Required. Even users with basic technical know-how can deploy it easily.

What are the social media channels supported?

Herbie is available in 13 social channels Web Chat , Facebook, Twitter, Skype, SFB, Microsoft Teams,Email, Slack , Kik, Telegram, Twilio, GROUPME, WhatsApp.

Can Herbie understand my local native language?

Herbie has the capability to interact in 132+ languages and the ability to understand the multiple dialects of the geographic area.

How Chatbots Can Help Me with Customer Service?

Quite a lot. Just think of them as your virtual customer assistants. It can greet your visitors by their name, thank for their placed order, or ask about their wellbeing. They can also place orders, get product availability, search for a specific product, update on order status, answer FAQ questions, collect leads or registration forms! and has the ability to understand the multiple dialects of the geographic area.

Quality

We are results oriented organization and our service delivery framework provides you the measurable performance in terms of quality, cost reduction and higher user satisfaction with maximum value.

Innovations

Our innovative spirits are reflected in every product that we create.Continuous research and exploration improves the quality of the system thereby making a real difference.

Reliability

We are ISO 9001:2015 Certified Multi-National Software Corporation incorporated in 2004 with offices in USA, UK, Europe, Middle East, India and Australia.

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