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Why Chatbots are Important for Healthcare Process

Herbie.AI – offers an efficient solution for healthcare to support patient and doctor engagement.  Chatbots are implemented in the healthcare sector by automating all the repetitive and handling the basic query where the representatives perceive.  Healthcare professionals are interfered with the complex tasks and take care of them efficiently.  AI platform helps the healthcare sector to gain a competitive advantage compared to other sectors.

Healthcare Institutions are investing in AI chatbots to upgrade their services and facilitate self-care among patients.  In today’s digital world, the chatbot offers some advanced benefits to enhance the administration areas like payments, client service and marketing.

Valuable features of using chatbots in healthcare are:

  • Anonymity
  • Monitoring
  • Personalized & Real-time Interaction
  • Scalability

Advantages of Conversational healthcare bots:

24*7 Service:

Doctors are available all the time and dedicate support to each patient.  Here the situation is different, doctors are not available for every patient at some times.  Healthcare Chatbot are available 24*7 and personally dedicated to assisting you throughout the journey.  Reminds you about your medicine intake, offers medical information and monitors the performance of patients.

Offers Medical Information immediately:

Time plays a crucial role in managing them and providing helpful information in emergencies.  Doctors can get their patient’s information like previous records, check-ups etc. instantly over the bot.

Builds better relationships with patients and provides assistance:

Whenever a patient enters the website, the chatbot will give warm greetings & help them through the symptoms, predict diagnosis and offers an option to book the appointments directly.  Also uploads the user information with the basic queries, which gets stored and personalize their experience.

Use Cases of Healthcare Chatbots:

Schedule Appointments:

Patients can book appointments in your chatbot.  Artificial Intelligence Chatbot helps to begin communication with the patients to resolve their queries.  It can also assign a doctor to your patients for check-ups and create a slot with both sides.  In this way, you can schedule online appointments with minimum effort.  Chatbots are designed to map patients with the relevant doctors by tracking the appointment history.

Checking for symptoms:

 At the time of emergency, patients’ needs to be directly admitted to the hospital.  If the situation is not extreme, chatbots can assist you and don’t require you to travel to the hospital.  Here the chatbots save valuable time from travelling.  Since the chatbot has individual patient information, they don’t have to enter the details every time.

Assist and provide relevant information:

When the patient asks similar basic questions, AI chatbots helps them to answer repetitive queries.  Hospitals built the chatbot and integrate it into the website by reducing the repetitive calls and enabling the professionals to concentrate on more complex tasks which lead to an increase in their quality.

Coverage and Claims:

Patients want to check with the existing coverage and track the status of the claim.  Healthcare chatbots provide a gateway to find relevant information.  Since doctors have access to patient data and other requests coming from patients.

Enhance their experience:

Whenever the patient requires any information, Chatbot instantly answers your queries at an up-time of 99.9%.

Gains the trust of patients:

Medical institutions are embedded with advanced technology is effectively aligned online to attract the patients and manage their appointment history.  While seeking information regarding symptoms, they can rush into the website of the conveniently located healthcare provider.  Patients communicate with the bot is informed about their health conditions and are offered to book an appointment with the healthcare professional at the hospital. 

Efficient Interactions:

AI chatbots help to reduce the administration costs incurred on representatives and automate a simple task that usually requires information from a person.

Automated reminder and updates:

Whether the patient has forgot to visit the hospital, chatbots automatically send personalized reminders and alerts for the upcoming appointments and when to take the medicines.

Fewer patient visits:

In this pandemic situation, it is advised to stay indoors and offers unpleasant experience to the patients when they visit the hospitals.  HealthCare bot makes easier to identify the patient by chatting with issues.  Chatbots offers the solution, when it comes to complex issues, human intervention is required.

Benefits of HealthCare Bots:

  • Reduces healthcare professionals workload
  • Saves time by answering repetitive queries
  • Quicker access to healthcare organizations
  • Improved quality service
  • Reduces the unnecessary visits to the hospital

Why choose Herbie.AI chatbots?

Herbie.AI Healthcare Bots leverages the AI platform and machine learning to offer the personalized assistance and support to patients. We makes the chatbot to work seamlessly in your organization with the existing IT systems. Our HealthCare Chatbots features multi-lingual support, 24*7*365 coverage, and Omni-channel integration across various platforms such as SMS, WhatsApp and Email. Transforms the patient journey through automation and efficiency.  We Herbie.AI delivers enhanced custom digital solutions across various industries. Reach us to enhance your business operations and monitor the performance.

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