How Chatbots represent a huge opportunity for Retail Industry?

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In recent trends, E-Commerce has emerged 5% in 2021, leads to 17.5% of total global retail sales.  Technology has evolved for the rapid growth of Industry and creates a flawless experience for customers, advanced technology provides the way for the future of e-commerce.

Technology is viewed as impersonal and provides a uniform experience to every individual.  Advanced technology in Ecommerce platform provides Personalized, one-on-one interactions between individuals and brands.  Suits for all the sales and marketing and helps the retailers to restructure their strategies.

Chatbots are designed to meet the customer standards, offers new way to interact with the brand and helps retailers to streamline the task.

What are Retail Industry chatbots?

Chatbots are implemented to converse with users and resolve their queries instantly.  Conversational AI for retail enables to understand the users and reacts to a huge number of inputs.  To retain a customer, increases their speed of response to queries, and makes the customer to shop again from the same place.

Enhance the customer Experience:

Retail bots assist users 24/7 and enhances the brand by assisting users in a friendly manner.  Constant availability and consistency makes your brand presence and their experience.  Herbie.AI Retail Chatbot helps to answer customer queries, where the user speaks with the human agent.

Increase Sales:

Chatbots for retail Industry offers a customized product recommendations.  Designed to meet the user’s needs or preferences, provides a recommendations based on their user’s search.  From their Customers can purchase the product through the retail store.

Stay away from Competitors:

Major retailers use chatbots, with the emerging new technology in the Ecommerce platform.  Chatbots offer unique experience for all the customers and streamline their performance and stay competitive ahead.


Customized to fit the needs of your specific retail business and designed to support multiple languages, integrates directly into your website.  Options available to customize the chatbot and makes available for the customer in an effective way.

Product Discovery:

Customers seek recommendations from intelligent chatbot for looking into the specific requirements and narrow down the search.  Provides suggestion based on the customer preference, user history of the conversation and provides personalized experience.

Customer Satisfaction:

Most Important thing in retail industry is to manage the brand value by offering consistent services to customers.  Chatbot satisfies the customer and always increase the customer engagement rate.  Customer’s increases their engagement rate with the chatbot technology and constantly keeps them engaged and satisfied.   Chatbot offers best-in class support, rapid response, 24/7 assistance, where the human agents doesn’t offer.

Streamlines Operation:

Chatbot offers product information and keeps track of promotional offers.  Conversational AI in Retail can be efficiently utilized for productive work and saves lot of time to concentrate on more complex activities.

Deal with Customer Queries:

Chatbots designed to answer the customer queries such as FAQ’s.  In advanced technology makes the chatbot faster and solves their queries instantly.

Brand Promotion:

Well-designed Chatbot is a great way to enhance their business.  Creates a personalized experience, brings traffic to the retail store, increase the chance of customer to return back for fast service.

Build efficient Retail Bot quickly:

AI enabled Platform for interactive chatbot designed for customer interactions on any channel – Website, Mobile App, Facebook etc.,  With this integration feature, Herbie.AI Retail Chatbot fetches the data from existing software systems like CRM, ERP etc.,  Interactions with your retail customers can be transformed using the chatbot builder tool.

Transform your retail experience with the digital AI Assistant:

Implemented to answer their queries, delivers personalized assistance, making everyday shopping experience as a convenient way.  With AI Chatbots, optimize their efficiency, eliminate their wait times, responds 24/7 and deliver the efficient results.

Why Retail shops requires AI-Powered Bot?

Retailers create a chatbot to interact with the customers and provides suggestions on products & services, which is best suitable and can be implemented in both Ecommerce and Brick & Mortar stores.  By leveraging AI chatbot technology, retailers helps the customer to offer a personalized experience.

Impacts of Chatbots in the Retail Industry:

Near future of shopping experience in digital by AI-based Technology.  Chatbots helps to read messages, automatically browse through the history, and analyze their customer behavior leads to offer the range of products of their interest.  Hence Retail Chatbot can be deployed on multiple platform such as Facebook Messenger, SMS, Email, Instagram and website where the customers are using.

How do chatbots makes the consumer engaged?

  • Helps to make frequent purchases
  • Customers know about the offers released by companies
  • Updates about the new product launch
  • Enhances the brand of the retail