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Herbie Retail Chatbot

Herbie can bring in new dimension for your business and customer engagement by offering a unique shopping experience.

Herbie enables end-to-end visibility

Built with most advanced technology, Sentiment Analysis and ML - Herbie is sure to redefine your shopping experience.

24/7 Customer Assistance & Self–Service

Herbie Retail Chatbot provides 24/7 In-store and online customer assistance. Customers can receive updates on special offers, holiday promotions and store coupons. Herbie offers self- service facility for the customers to track their orders, schedule/ reschedule delivery, request alerts on price drop for specific items , hassle free payments and returns.

Insight on Product/Services

Herbie answers FAQs on products and services on different communication channels promptly. Herbie can update the customers on product positioned at stores. Herbie offers tips and feedback on different product categories which contribute to informed buying. Herbie increases website traffic and online sales by its smart presence on 13+ social channels.

Real-time Inventory Data

Herbie provides staff with access to inventory / product details in real time. The managers can place orders to their suppliers via Herbie. Herbie avoids the inconvenient store navigation of both the staff and customers by assisting them in locating products and their availability. Herbie also provides status on customer product delivery.

Supply Chain management

Herbie supports the Retail industry by seamlessly integrating with their existing CRM and provide data. Herbie effectively manages the vendor and consumer obligations that play a key role in the market sector. Herbie provides notification of shipment 24/7 and monitor any delays in supplies. Surplus inventory or items out of stock situations can be avoided with Herbie’s advanced supply chain strategy.

Personalized shopping Experience

Herbie Ecommerce Chatbot greets the user and shows collection based on their preferences and history. Herbie can locate the nearest store based on their zip code and show product availability. Herbie can look up warranty, track orders and shipment details in real time for customers. Herbie can process orders across multiple digital channels. Herbie can monetize the abandoned carts with relevant offers and store coupons.

Conversational Commerce

Herbie responds to customer queries efficiently, analyses their buying pattern and enhance the shopping experience by providing personalized services and offers. Herbie can conduct survey on customer satisfaction with friendly interactions. Herbie converts passive contact forms and shopping carts into engaging conversations to enable best shopping experience.

Herbie Offers state-of-the-art solutions for Retail challenges

Herbie Retail Chatbot is an innovative and interactive voice assistant which can create new opportunities by profoundly transforming the digital and in-store shopping experience. Herbie can handle FAQs about customer-specific products and services across various channels of communication. Herbie boosts brand value and increase revenue for business.

Herbie can monitor consumer buying behavior and provide analytics for the retail to make suitable improvements to their collections and labels. Herbie can be integrated to your existing CRM for streamlining digital workflows. Herbie provides advanced Inventory management, real time shipment and supply tracker, Insights on products and services, 24/7 customer assistance, Innovative supply chain management and many more.

Herbie Retail Chatbot Features

Increase website traffic and online sales

view, share and purchase product from catalog

process Order across multiple digital channels

In-store and online assistance

Notify recent collections and trends

Instant order status

Improve Internal Communication

Avoid excess inventory or items out of stock

Supply chain Management

Rescheduling deliveries and process returns

Avoids inconvenient store navigation

Monetize abandoned carts with relevant offers

FAQ on products & Services

Insights on buying behavior

Holiday promotions & deals

Watch Integration Of Herbie Into Robots

Herbie can be deployed into smart robots and is designed to learn, adapt and interact with people in socially appropriate ways by interpreting human needs and intentions.

Frequently Asked Questions

This FAQ provides answers to basic questions about Herbie. Check out our Advanced FAQ for more technical information.

Do I Need to Know How to Code to use Herbie?

Not Required. Even users with basic technical know-how can deploy it easily.

What are the social media channels supported?

Herbie is available in 13 social channels Web Chat , Facebook, Twitter, Skype, SFB, Microsoft Teams,Email, Slack , Kik, Telegram, Twilio, GROUPME, WhatsApp.

Can Herbie understand my local native language?

Herbie has the capability to interact in 132+ languages and the ability to understand the multiple dialects of the geographic area.

How Chatbots Can Help Me with Customer Service?

Quite a lot. Just think of them as your virtual customer assistants. It can greet your visitors by their name, thank for their placed order, or ask about their wellbeing. They can also place orders, get product availability, search for a specific product, update on order status, answer FAQ questions, collect leads or registration forms! and has the ability to understand the multiple dialects of the geographic area.


We are results oriented organization and our service delivery framework provides you the measurable performance in terms of quality, cost reduction and higher user satisfaction with maximum value.


Our innovative spirits are reflected in every product that we create.Continuous research and exploration improves the quality of the system thereby making a real difference.


We are ISO 9001:2015 Certified Multi-National Software Corporation incorporated in 2004 with offices in USA, UK, Europe, Middle East, India and Australia.

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