Conversational AI for Government- Empowering Citizens

Herbie is an intelligent and matured voice assistant which can resolve queries most effectively and establish a direct communication link between government authorities and the public. Herbie can be customized to any government body such as Health, Insurance, Banking, Revenue, Law and order, Permits and Registrations, Municipal and so on.

Herbie enables citizens to access public records, post queries to government agencies, download official records, pay taxes, fines & penalties, avail scholarships & loans, pay/dispute parking tickets, job openings, vehicle and housing registrations, passport appointments, recent policies, grants and subsidies etc.

Herbie helps citizens to report crimes with/without revealing identities. Herbie also assists them through the process and redirects the grievances to appropriate officials for further correspondence. Identity theft, Ponzi schemes, lost licenses, passports, credit cards, unauthorized construction, domestic violence, IRS scams, report potholes and more.

Approaching the government for immigration has always been a challenge. Herbie can automate the process by booking appointments when the slots open. Herbie can assist the immigrants with pre-requisites, FAQs and procedures for the interviews. This eases the work of government officials and enables them to handle more appointments.

Citizens are not always aware of their legal rights and benefits. Herbie guides them and provide response to their inquiries pertaining to their situation. Citizens may ask for legal clarification or any legal question through Herbie, which will answered directly by the officers. Herbie through smart and friendly conversations serves the administration and public hand in hand.

Citizens can pay taxes or any government dues through Herbie self-service portal. Herbie can answer tax related inquiries and also helps them to submit their forms. citizens can also check their status on tax refunds. Herbie also provides an update on tax rebates and grants. Government can post their policy changes or amendments through Herbie.